An unlocked phone is a device that is not locked to a certain carrier and is free to be used on any carrier.
The process of receiving your payment from us will take 10 business days upon us receiving your phone. You will be given a tracking number once you ship your device as well, so you will know when we receive it.
I Cloud lock is something that is not fixable which is why we will not be able to buyback your phone. What we can do is offer to recycle the phone for you.
We offer a 100% return and refund on all of our phones if there is any issue with them at all (excluding physical and or water damage). We back this policy 100% and would need you to just fill out our return form on our page to start the process.